FREE Worldwide Shipping
We offer free trackable shipping worldwide and each package is estimated to arrive between 10-40 business days after your order is shipped. The time taken is usually shorter, but we do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times (does not include weekends/public holidays):
- a) United States, United Kingdom, Canada, Germany, Austria, Italy, Spain, France, Korea, Taiwan, China, Hong Kong, Japan, Singapore, Malaysia, Philippines, Indonesia, Cambodia, United Arab Emirates, Australia/New Zealand, India, ~ 10 to 25 business days (usually 8-18 days).
- b) Russia, Norway, Sweden, Denmark, Finland, Netherlands, Turkey, Saudi Arabia, Jordan, Bahrain, Mexico and to all other countries ~ 12 to 45 business days (usually 10-22 days).
- c) Lebanon, Colombia, Dominican Republic, Kuwait, Brazil, Venezuela, South Africa ~ 25 to 58 business days.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons, especially in November and December. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains the difference in the estimated shipping times stated above.
Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur.
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-15 days):
For inquiries on upgrading your order to express shipping, please send us an email at email@example.com immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 4-6 business days and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at firstname.lastname@example.org as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address or telephone number when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's full value (which not include the discount) if that happens. So please do remember to check your address carefully when you place an order :)
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at email@example.com and we'll take care of it right away. :)
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at firstname.lastname@example.org and we'll check it out for you right away.