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FAQs


HOW DO I PLACE AN ORDER?

We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover). 

1) Visit us at http://dee-trade.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at its product page.
3) Select the color and size (please read next question carefully!) you'd like via the drop-down menu
4) Click on the 'Add to Cart' button
5) Simply repeat steps 1-4 above until you've added everything you want to order to your virtual cart.
6) Click on 'Checkout' at the top right corner of the page.

7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow through the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number. 

 

HOW SAFE IS YOUR WEBSITE?

All payments are processed by Stripe and PayPal, both is a very trusted and secure platform. We do not store or have access to any of your credit or debit card details or passwords. Payments are 100% screened through and processed by Stripe and PayPal. You do not need a PayPal account to pay! Also, do check us out on our Instagram page @deetrade, where we have more than 10,000 loyal fans and followers! Thousands of customers have ordered from us and have been satisfied with our level of service and quality.


DO I HAVE TO PAY FOR SHIPPING?

Absolutely not! Shipping is entirely FREE WORLDWIDE, and by that we mean that we ship to each and every country, free of charge. Yes, you read it right!

 

HOW CAN I CHOOSE CORRECT CLOTHES' SIZE?

Please order the size that you usually wear in your own country, and we'll send you the correct equivalent size. Please refer to the size chart on every product's page for accurate measurements of the product itself.
Due to our factories being located in multiple regions, the size that is shown on the tag of the product you receive may be showing differently from the size you ordered. Please ignore this, as the product will fit you just like the size you ordered.

HOW CAN I CHOOSE CORRECT SHOE SIZE?

Warning: If you buy shoes online, don't choose shoe size according to your usual wearing shoes size! Different manufacturers have different shoe sizes, so the best way to buy footwear online - is to measure your foot length with the ruler. After that, you can choose the size in our size chart which can fit you best.

If you not sure how to choose the most suitable size for you, or you have any questions, please feel free to ask our support team for help. Just push the "Contact Us" button in down right corner of this page or send us an e-mail:

support@dee-trade.com

We will be back to you in 1-2 business days.

HOW TO MEASURE YOURSELF

MEN'S TOPS

MEASURE YOURSELF

CHEST

Measure around the fullest part of your chest, keeping the measuring tape horizontal.

WAIST

Measure around the narrowest part (typically the small of your back and where your body bends side to side), keeping the tape horizontal.

HIPS

Measure around the fullest part of your hips, keeping the tape horizontal.

MEN'S BOTTOMS

MEASURE YOURSELF

WAIST

Measure around the narrowest part (typically the small of your back and where your body bends side to side), keeping the measuring tape horizontal.

HIPS

Measure around the fullest part of your hips, keeping the tape horizontal.

INSIDE LEG LENGTH

Measure from the top of your inner leg along the inside seam to the bottom of your leg.

STEP 2:

FIND YOUR SIZE

Use the sizes chart onto every product's page to determine your size based on your measurements. If you’re on the borderline between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. If your measurements for chest and waist correspond to two different suggested sizes, order the size indicated by your chest measurement.

 

MEASURE YOUR FEET

Wear the type of socks you'll wear with your shoes and measure feet in the afternoon (feet typically swell during the day). Distribute weight evenly before measuring.

STEP 1

Stand up straight on a hard surface with your heel against the wall and a piece of blank paper taped to the floor, flush against the wall beneath your foot.

STEP 2

Have someone mark the longest part of your foot (referred to as heel-to-toe length) on the paper with a pen or pencil, or measure yourself if necessary. Repeat with the other foot, as for right and left sizes may be different.

STEP 3

Use a ruler to measure the heel-to-toe length you marked for each foot.



I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?

Order processing time is between 4-6 business days and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you.

 

PACKAGES THAT ARE UNCLAIMED/REJECTED/RETURNED

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.



WHAT CURRENCY IS BEING USED AT DEETRADE?

All prices stated on our website are in United States Dollars (US$). For currency exchange conversions to your local currency, do visit an online currency converter such as xe.com/ucc


DO YOU ACCEPT RETURNS IF AN ITEM DOES NOT FIT OR I DON'T LIKE IT?

If you are unsatisfied with your purchase, please do drop us an email within 14 days of receiving your order. If you do decide to return it to us, you will either be given store credit or allowed to exchange the returned item for another item of equal or lower value.  

We do not charge any types of restocking or handling fees, however, please note that buyers are responsible for paying for the return shipping/postage costs and we will not be able to reimburse these costs.

For more information on our return/exchange policy, please visit our 'Returns & Exchanges' page by clicking on 'Returns & Exchanges' at the bottom of any page at  dee-trade.com


Don't see your question listed here? No worries! Simply push the "Contact Us" button on this page or drop us an email at a support@dee-trade.com and we'll do our best to get back to you as soon as we can!


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